At Nifaas.com, your satisfaction is our priority. We understand that sometimes a product might not be exactly what you expected. This policy outlines our guidelines for refunds and returns to ensure a smooth and fair process.
1. Eligibility for Returns
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In its original packaging, including all accessories, manuals, and promotional materials.
Returned within [Number] days of your purchase date 7 days.
Accompanied by the original receipt or proof of purchase.
Please note:
Some items may be exempt from returns, such as:
Personalized or custom-made items
Digital products (e.g., software downloads)
Gift cards
Items explicitly marked as final sale or non-returnable.
2. How to Initiate a Return
To start a return, please follow these steps:
Contact us at mdaamir.ght@gmail.com with your order number and a clear description of the item you wish to return and the reason for the return.
Our team will review your request and provide you with instructions on how to proceed, including the return shipping address.
Carefully package the item to prevent damage during transit. It’s recommended to use a trackable shipping service. We are not responsible for items lost or damaged during return shipping.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days (e.g., “7-10 business days”). The timing of the credit appearing on your statement may vary depending on your bank or card issuer.
Rejected Refunds: Refunds may be rejected if the item does not meet the eligibility criteria outlined in Section 1 (e.g., damaged, used, missing parts, beyond the return window).
4. Shipping Costs
Original Shipping Costs: Original shipping costs are non-refundable.
Return Shipping Costs:
If the return is due to our error (e.g., you received a damaged or incorrect item), we will cover the return shipping costs.
For all other returns (e.g., change of mind, incorrect size ordered), you will be responsible for paying your own shipping costs for returning your item.
5. Exchanges
We generally do not offer direct exchanges. If you wish to exchange an item, please follow the return process for the original item and then place a new order for the desired item. This ensures you receive the correct item quickly and that your refund is processed efficiently.
6. Damaged or Defective Items Upon Arrival
If you receive a damaged or defective gadget, please contact us immediately (within [Number] days of receipt – e.g., “48 hours”) at mdaamir.ght@gmail.com with:
Your order number.
A detailed description of the damage or defect.
Photographs or videos clearly showing the issue.
We will assess the situation and work with you to provide a replacement, repair, or full refund.
7. Missing Items
If your order arrives with a missing item, please contact us within [Number] days (e.g., “48 hours”) of delivery with your order number. We will investigate the matter and arrange for the missing item to be sent to you.
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us:
